In Italian culture, the quality of any outcome depends primarily on the specific individuals involved—their expertise, judgment, and personal commitment—rather than on the system or procedure that governs the activity. A school is as good as its teachers. A product is as good as its craftspeople. A bureaucratic process moves as well as the official handling it.
This person-dependence is not viewed as a flaw to be corrected through better standardization. It is understood as natural and often desirable, because excellence requires human judgment that cannot be fully captured in procedures. The practical implication is that finding, developing, and accessing the right people is often more important than designing better processes. Invest in the person, and the process will follow.
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