American information culture creates and maintains multiple channels through which information flows. No single channel monopolizes; various pathways exist for information to reach those who need it. This redundancy ensures that important information can flow despite obstacles. Organizations create formal and informal channels; societies create multiple media; individuals use various means to share.
When working with Americans, expect that they will both seek and share information through multiple channels. Important information may come through meetings, emails, conversations, documents, or other pathways. The commitment is to ensuring information reaches the right people; the specific channel is implementation detail. Be prepared to both share and receive information through whatever channels work in your context.
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