Italians expect their service providers to possess genuine mastery—not just credentials, not just technical skill, but the kind of deep understanding that comes from serious study combined with real experience. A provider who can execute procedures but doesn’t understand the principles behind them won’t inspire confidence. Italians are looking for someone who truly knows their field: who grasps the theory, has practiced extensively, and has developed the seasoned judgment to handle unusual situations. Think of it as three layers—knowledge, skill, and wisdom—and all three are expected. This is why Italians often value experience and demonstrated expertise over credentials alone, and why they test service providers with questions designed to reveal whether the competence is real or superficial.
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