Italians naturally use third parties to facilitate conflict resolution. Rather than insisting on direct, bilateral confrontation between the parties in dispute, Italian culture treats the involvement of a trusted intermediary as a sophisticated and effective approach. The intermediary is typically someone with genuine relationships with both sides—a mutual colleague, a senior figure, a shared contact. Their role is to carry messages, explore each party’s real position, propose solutions, and provide a face-saving channel through which concessions can be made.
Going through an intermediary is not a sign of weakness. It is a practical recognition that conflicts are often resolved more effectively when a respected third party reduces the emotional and social barriers to agreement. If you are in conflict with an Italian counterpart, pay attention to whether someone is quietly facilitating on the sidelines—that may be where the real resolution work is happening.
Comments