When Chinese people can’t resolve conflicts directly, they typically escalate to common superiors or respected authorities rather than intensifying direct engagement. In families, disputes go to elders; in organizations, to common bosses; in communities, to local officials or respected figures. These authorities have legitimacy not just from their position but from their moral standing and relationship with the parties.
If you’re in conflict with Chinese counterparts, understand that involving higher authorities isn’t seen as escalation or aggression—it’s the normal pathway when direct resolution isn’t working. Being willing to accept guidance from appropriate authorities demonstrates good faith. Conversely, insisting on direct resolution when your counterpart wants to involve higher levels may seem unreasonable. Finding the right authority who has standing with both parties can unlock resolution that direct negotiation cannot achieve.
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