The goal of conflict resolution in Chinese contexts is restoring functional harmony—relationships working properly together—rather than determining who was right or achieving vindication. A resolution that assigns clear fault but destroys ongoing relationships is failure; a resolution that leaves some issues ambiguous but allows parties to work together is success.
This means resolution typically involves mutual adjustment—the wronged party accepting less than full vindication while the party at fault makes meaningful concessions. When seeking resolution with Chinese counterparts, frame proposals in harmony terms: how does this allow us to work together going forward? Focus less on establishing what happened and more on creating a workable future. Accept that full vindication may not be available, but genuine restoration of working relationships is achievable and more valuable.
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