Japanese problem-solving operates within constraints of preserving harmony and enabling all parties to maintain dignity. Solutions that solve technical problems while damaging relationships aren’t considered successes. This shapes preferences for mediation over confrontation, indirect communication over direct criticism, and approaches that allow face-saving exits.
When working with Japanese colleagues on problems, be aware that relational consequences matter as much as technical outcomes. Avoid solutions that create clear winners and losers. Provide face-saving options when things go wrong. Understand that harmony isn’t avoiding problems—it’s addressing them in ways that preserve the relationships needed for ongoing collaboration.
Comments