When engaging with processes in Brazil, understand that two systems operate simultaneously: the formal process that is documented and official, and the informal process that represents how things actually get done. Both systems are real, both matter, and navigating effectively requires operating in both. The formal system exists for important reasons: documentation, accountability, legal compliance. You need to know formal requirements and meet them.
The informal system exists for equally important reasons: flexibility, efficiency, practical problem-solving. You need to know how things really work, not just how they officially work. Competence means matching your approach to the system relevant to your current need. Sometimes formal adherence is essential; sometimes informal navigation is necessary.
Sometimes you need to document formally while working informally. Learn both systems and develop judgment about when to emphasize each.
Comments