Japanese service philosophy demands that services be followed through to completion—continuing until client needs are fully met, not just until tasks are nominally finished. The contractor returns to verify repairs work; the consultant checks that recommendations are implementable; the professional confirms filings were accepted. Service continues until purposes are achieved. Completion means services are definitively finished—clients know when service is complete, loose ends are tied, matters are properly concluded.
Follow-through enables quality verification; by maintaining attention past delivery, providers identify when services aren’t producing results and can address problems early. Incomplete service, even if technically performed, fails Japanese service standards.
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