The British expect services to be done properly. This sounds simple, but it carries real weight. “Properly” means to the standard that a competent professional in that field would deliver—not perfection, but genuine competence. A plumber’s work should not leak.
A solicitor’s advice should be legally sound. A teacher’s instruction should be effective. Falling below the competent standard is not just a disappointment; it is a failure of the provider’s basic obligation.
The British call incompetent work “a bodge job” and the term carries contempt, not just criticism. If you are providing a service to British clients, understand that competent execution is the baseline they assume. Meeting it earns no special credit—it is what you owe. Falling below it creates damage that is difficult to repair.
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