Business intelligence

American software vendors named an entire product category after the idea that data becomes valuable when it changes what someone does. Not data management, not information systems. Intelligence — a word borrowed from the military, where the whole point of knowing something is the decision it enables.

So what?

The standard American challenge to a presented finding, asked openly and without hostility in meetings. The question is not whether the finding is true. It is what follows from it being true, and a finding with no answer to the question has not earned the time.

Actionable

An American business adjective applied to information, and used as a test rather than a description. Is this actionable? Information that fails it is not called wrong or incomplete. It is called interesting — which in that context is a dismissal.

Open plan

American offices removed the walls, and then largely kept them off, through decades of well-documented complaints about noise and interruption. The argument that held the line was not about cost. It was that people who can see each other share more than people who cannot.

Public by default

American software companies commonly configure their internal messaging so that channels are open unless someone actively makes them private, and a private channel is something a colleague may ask about. The default is a policy. Whoever writes it has decided which way information should flow when nobody is thinking about it.

The all-hands

A regular meeting of an entire American company — sometimes thousands of people — at which leadership presents results, plans and problems, and takes questions from the floor. The format assumes that information belonging to the leadership is information belonging to everyone, and that the transfer should happen in one room at one time.

PACER

Filings in US federal courts are accessible to the public through an online system. Complaints, motions, exhibits, orders. Litigation between two private parties produces a public record by default, and sealing any part of it requires an application and a judge’s agreement.

C-SPAN

The proceedings of both chambers of Congress are televised gavel to gavel, unedited, without commentary, and have been since 1979 in the House and 1986 in the Senate. Committee hearings, floor debate, procedural votes. The legislature is broadcast as it happens, including the parts nobody would choose to show.

The earnings call

American public companies hold a quarterly call in which executives take questions from analysts, and the recording and transcript are made public. The company’s own account of its performance is delivered in a forum it does not control, and anyone can listen.

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