Sobald du weißt, dass du einen Termin nicht wahrnehmen kannst, sage den Termin ab. (As soon as you know you cannot keep an appointment, cancel it.) This is a rule in a guide on canceling appointments, published by Utopia.de in January 2025. The guide adds: Kurzfristig absagen ist besser als nicht absagen. (Canceling at short notice is better than not canceling.) A doctor’s appointment should be canceled at least 24 hours ahead.
Words for Keeping a Promise
Versprochen ist versprochen — a promise is a promise.
Zu seinem Wort stehen — to stand by one’s word.
Verbindlich zusagen — to accept in a binding way. Said of a person, unverbindlich means noncommittal, and it is not praise.
Bescheid sagen — to let someone know. Sag rechtzeitig Bescheid — let me know in good time.
Absagen — to cancel. An appointment is canceled, not simply missed.
Eine Vorwarnung geben — to give advance warning.
Hält, was es verspricht — it keeps what it promises, a standard phrase of praise for a product.
The Airport Opening That Was Called Off
Berlin’s new airport, BER, was due to open on 3 June 2012. On 8 May 2012, four weeks before that date, the opening was called off because of problems with the fire protection system. Terminal 1 finally opened on 31 October 2020.
Files examined by the Berlin parliament’s inquiry show that it had been clear inside the airport company since the end of 2011 at the latest that the date was in danger. In March 2012, McKinsey wrote to the management that a delay of almost four months ist bis zur Inbetriebnahme nicht aufzuholen, could not be made up before opening. According to an internal email, the managing director Manfred Körtgen wanted the word äußerst, extremely, removed from the critical paths in a controlling report. Körtgen later told the committee that he did not remember giving that instruction. A member of the supervisory board later said: Auf jeden Fall wurden wir falsch informiert. (In any case, we were given false information.)
No reminder needed when the date was agreed
German law normally requires the creditor to send a reminder before the debtor is formally in default. But where the parties have fixed a performance date by the calendar, no reminder is required at all — § 286 Abs. 2 Nr. 1 BGB. Default begins the moment the date passes.
The Latin maxim is quoted in German textbooks: dies interpellat pro homine — the day admonishes in place of the man.
A German who agreed a date does not expect to be chased, and the law agrees with him.
“They pay their bills“
The German newspaper, Die Welt, complimented the Chinese highly when it wrote that they pay for their Mercedes Benz automobiles on-time. Zahlungsmoral literally means payment morals.
Zuverlässigkeit is not only a human, but also a product characteristic. Germans expect dependability and durability, especially in technical areas. German power producers constantly stress the Zuverlässigkeit of their nuclear power plants.
Infrastructure in Germany is expected to have 100% Zuverlässigkeit. Brown- or blackouts of the electricity grids occur very rarely. The telephone network almost never fails. Lack of reliability in Germany quickly leads to protests by customers and citizens.
Tausend gute Taten machen keine schlechte gut. A thousand good deeds don‘t make up for one bad one. Wenn ich mich auf Dich verlasse, bin ich verlassen. To be dependent on you means to have been abandoned.
Unzuverlässigkeit is the opposite of Zuverlässigkeit. In the German context, to be labeled unreliable or undependable is a serious criticism, a flaw not easily removed. Unreliable people are not trusted, their reputation is damaged. It is the same for unreliable products.
If commitments are not met it is imperative to prove that external factors were the cause. Unzuverlässigkeit – unreliability – costs time and money and increases risk, which Germans do their best to keep at a minimum.
A German reporting from a state in the former Soviet Union: “The same problems keep repeating themselves. Aspects of important agreements are changed suddenly, which is not a problem as long as everyone is informed quickly. In team meetings we agree to a schedule, which shortly thereafter is not held to due to delays in the delivery of material, which had been ordered two weeks late. When we then contact other sources we find out that they are out of stock. Our work processes get written down, but within a month or two no one knows where they are or what they mean.”
Germans have great difficulty dealing with lack of reliability. Even with their own high standards do they have their problems. Compared to other countries, public transportation in Germany is very reliable. But not dependable enough for the Germans. The same goes for weather forecasts, an imprecise science. Not reliable.
Zuverlässigkeit
Germans plan far into the future. This only makes sense, though, if all involved are reliable in sticking to the plan. Zuverlässigkeit – dependability, reliability, soundness, trustworthiness – delivering what you promised by the date you agreed to.
Zuverlässigkeit is so critical to Germans that it is considered a virtue, as a matter of personal character developed over time. Zuverlässigkeit, therefore, needs to be demonstrated from the very beginning of a working relationship. It is the basis for trust.
Auf Wunder ist kein Verlass. Don’t depend on miracles. Eines ist sicher: Die Rente. One thing is for sure: social security. Und er rollt und rollt und rollt – Der VW Golf. And it goes, and goes, and goes – the VW Rabbit.
No news is bad news
No one likes cancellations or major modifications. Certainly not Germans. But they deal with them openly and quickly, making the necessary adjustments, including informing as soon as possible any and all people whose work is effected by the change. Colleagues who hear about cancellations, changes, or modifications late or via third parties feel insulted, and that their work has been degraded.
Particularly in German politics bad news is often communicated via the media. A politician who is failing or has become unpopular and is to be fired from their position might hear about it from the news media first. For them it is doubly hurtful. To inform people quickly is a sign of professionalism and respect for the other person. Delays are interpreted as tactical maneuvering, as a loss of trust.
Figures of speech: Einem Information aus der Nase ziehen. To pull information out of the other person’s nose. Wissen ist Macht. Knowledge is power. Information bunkern. To bunker or hoard information.
Angry shop owners. A brief article in a German regional newspaper. “Hardly any of the townsfolk are angry about the construction site. Traffic has to be redirected. Parking spaces have been reduced. The citizens of the town take it all in stride.
What makes them angry, however, is the lack of information communicated by the town government. Particularly the shop owners are angry whenever they are informed late about construction work done in their street. And some residents are irritated because they could not inform companies from out of town in time who are delivering furniture and such.“
Planungssicherheit
The German term Planungssicherheit conveys the concept of planning security; ability to plan reliably over time. It is culturally significant because last-minute changes are frustrating and unprofessional in the German business culture, especially relating to negotiations.