Agreements Archives - Page 2 of 4

“Communicate immediately!“

Germans expect to be informed immediately about any changes which impact the agreements they have entered into. From their perspective all agreements, large and small, involve interconnected activities among colleagues, including at times business partners and customers. A change in one area has immediate effect on the others, thus helping or hindering those colleagues in their work.

Although the majority of German work is based on time, they do not like to work on anything which will not be used. They expect to be informed as soon as possible about any changes to an agreement which affect their work. There is also the potential that they will suspect people of being political with important information. The sooner changes to an agreement are communicated to all parties, the better.

Figures of speech: Etwas ist zwecklos. Something is purpose-less. Ohne Sinn und Zweck. Without meaning and purpose. Für den Papierkorb arbeiten. Working for the trashcan.

Germans also strive to understand their work in the broader context, what impact their results have on those of other colleagues. They often say Alles hängt mit allem zusammen or everything is connected to everything else. If a colleague is on vacation, their tasks are divided up among a few other team members. Potential problems are discussed and prepared for beforehand. Responding to inquiries with the colleague is on vacation is a sign of incompetence and unprofessionalism.

No news is bad news

No one likes cancellations or major modifications. Certainly not Germans. But they deal with them openly and quickly, making the necessary adjustments, including informing as soon as possible any and all people whose work is effected by the change. Colleagues who hear about cancellations, changes, or modifications late or via third parties feel insulted, and that their work has been degraded.

Particularly in German politics bad news is often communicated via the media. A politician who is failing or has become unpopular and is to be fired from their position might hear about it from the news media first. For them it is doubly hurtful. To inform people quickly is a sign of professionalism and respect for the other person. Delays are interpreted as tactical maneuvering, as a loss of trust.

Figures of speech: Einem Information aus der Nase ziehen. To pull information out of the other person’s nose. Wissen ist Macht. Knowledge is power. Information bunkern. To bunker or hoard information.

Angry shop owners. A brief article in a German regional newspaper. “Hardly any of the townsfolk are angry about the construction site. Traffic has to be redirected. Parking spaces have been reduced. The citizens of the town take it all in stride.

What makes them angry, however, is the lack of information communicated by the town government. Particularly the shop owners are angry whenever they are informed late about construction work done in their street. And some residents are irritated because they could not inform companies from out of town in time who are delivering furniture and such.“

Quality is key

When it comes to the so-called magic triangle – schedule, budget, quality – Germans will almost always sacrifice one of the first two, or both, before reducing quality. The German customer, whether internal or external, expects nothing less. They will wait, and might even pay more if necessary, as long as they receive what they have ordered, or better. Germans expect completeness and quality.

Germans respect – and enjoy – work completed properly and presented in good form. For they are critical people always looking for what is not quite right, even if it has little to no effect on the purpose of the work: Spelling mistakes, scratches, inconsistent file formats, unclear graphics, creaky joints, unnecessarily sharp edges, dripping faucets. A job completed and well done requires no rework, no improvement, deserves only praise, is a work of art. Satisfaction.

“Get skeptical!“

Skepsis is a commonly used word in German. The media, for example, uses it often: “German skepticism about the future of the Euro is increasing.” German skepsis here. German skepsis there. The broad population is always skeptical about things new.

To be skeptical from the outset is a legitimate approach in the German culture. To be skeptical is to be critical-minded. It means to take an objective, distanced view of things. It is neutral. One doesn’t have to take sides.

Germans are critical especially when it comes to their health: gene manipulated food products, electronic smog, chemical fertilizers, technical products which may or may not function properly.

It can appear as if Germans were fearful of all things new. Not true. They are simply aware, perhaps over-aware, of what they don’t know or of which questions remain unanswered. Germans will often say “Let’s not badmouth everything. Let’s just remain skeptical.” So how do Germans view the future? With a healthy portion of skepsis.

Information Overload

Much more than Germans, Americans suffer from a condition they call information overload. If Americans receive all of the information about a project right from the beginning, they’ll try to reduce the information by ignoring anything that doesn’t seem immediately important. Ultimately they will typically only remember the pieces that seem most pertinent to them.

When information is important, Americans tend to give it away in small pieces, stressing each item individually. This way, no matter how much the other person suffers from information overload he/she is certain to remember the material.

Information overload: an excess of incoming information, as might confront a pedestrian on a crowded city street, that forces one to be selective in the information received and retained; an overwhelming feeling upon the receipt or collection of an indigestible or incomprehensible amount of information, the feeling of being faced with an amount of data that one has no hope of completely processing.

This phrase was popularized by Alvin Toffler in 1970.

Nibelung Loyalty

Nibelungentreue is a German compound noun, literally Nibelung loyalty, expressing the concept of absolute, unquestioning, excessive and potentially disastrous loyalty to a cause or person.

It is derived from the Medieval chivalric ideal of loyalty, Middle High German triuwe, as exemplified in the second part of the Nibelungenlied, where the Burgundian kings Gunther, Gernot and Giselher refuse to hand over to Kriemhild their loyal vassal Hagen of Tronje, who is guilty of murdering Kriemhild’s husband, Siegfried. The brothers place the loyalty to their friend above their obligations to their sister or to justice, leading to disaster and the complete destruction of the Nibelungs.

The modern term Nibelungentreue was coined by chancellor Bernhard von Bülow in his speech before the Reichstag on 29 March 1909. Addressing the Bosnian Crisis, von Bülow invoked the absolute loyalty between the German Empire and Austira-Hungary to their Alliance of 1879against the threat by the Entente Cordiale:

Meine Herren, ich habe irgendwo ein höhnisches Wort gelesen über eine Vasallenschaft gegenüber Österreich-Ungarn. Das Wort ist einfältig. […] aber die Nibelungentreue wollen wir aus unserem Verhältnis zu Österreich‐Ungarn nicht ausschalten. Die wollen wir vor aller Öffentlichkeit Österreich‐Ungarn gegenüber wahren.

“Gentlemen — I have somewhere read a scornful word regarding a [German] vassalage to Austria-Hungary. This is fatuous. […] but we will not eliminate the Nibelung loyalty from our relation to Austria-Hungary. This we want to preserve towards Austria-Hungary in full public view.”

The term is adopted by emperor Wilhelm II of Germany as the German Empire declared war alongside Austria-Hungary on 1 August 1914. After the defeat of the Central Powers in 1918, the notion of th Dolchstoß (“Stab in the back”) also invoked the Nibelungen legend, invoking the cowardly murder of Siegfried.

Nibelungentreue was later, in East Germany during denazification and by the 1980s also in West Germany, applied (derogatively) to Nazi ideology, especially in connection with the Schutzstaffel motto, Meine Ehre heißt Treue. Used in this sense by Marxist commentators, the term describes a fanatical Germanic military loyalty associated with fascism and militarism.

Franz Führmann in 1955 wrote a poem called Der Nibelunge Not (“the plight/distress of the Nibelungs”, the Middle High German title of the Nibelungenlied) in which he portrays the Nibelungs as a Germanic Töterdynastie (“dynasty of killers”) who brought a curse on their descendants. The term is also occasionally found in English-language literature about Nazi Germany; thus, Steinberg (1990) describes Goebbels’ suicide as “a paroxysm of Nibelungentreue“.

Source: Wikipedia

Nibelungentreue

A German with extensive experience living and working in the U.S. made this comment about entering into and maintaining agreements:

“I more observed that you make easier commitments in some cultures, and somewhere it takes more time. Then, in some cultures you can adjust when the boundary conditions dramatically change. And in others you stick to your word whatever happens. I guess that probably is the concept of Nibelungentreue, which has both positive and negative implications.”

hidden mental processes

German film scholarship, as noted by critics like Siegfried Kracauer and Walter Benjamin, often emphasizes how cinema can reveal the “hidden mental processes” and the importance of context in shaping individual and collective outcomes. Films that neglect or underestimate context frequently use this as a narrative device to explore the consequences—sometimes tragic—of such oversights.

Yasemin

Yasemin (1988). Director: Hark Bohm. Plot: A romance between a Turkish-German woman and a German man in Hamburg, set against the backdrop of cultural expectations and integration. The film explores how cultural context—tradition, family expectations, and integration—shapes both personal and professional relationships. Business and workplace interactions are influenced by cultural misunderstandings and the need for sensitivity to different backgrounds.

Lindenstraße

Lindenstraße. Overview: One of Germany’s longest-running soap operas, set on a fictional street in Munich. While not strictly a business show, Lindenstraße frequently explores workplace issues, social integration, and professional relationships. The show’s storylines demonstrate how social context—such as cultural background, community ties, and current events—directly impacts professional and personal interactions .