Americans expect those affected by processes to have input in their design and modification. Rather than processes being imposed entirely from above, stakeholders should have voice. This participatory orientation reflects democratic values applied to organizational life and pragmatic recognition that practitioners often know process problems best.
This means process design typically involves consultation: gathering requirements, soliciting feedback on drafts, and conducting pilot tests before broad implementation. When processes are experienced as imposed without meaningful input, expect resistance, minimal compliance, or workarounds. The expectation of participation means non-participatory process design faces legitimacy challenges. Voice doesn’t mean final authority—managers retain decision rights—but meaningful consultation before implementation is expected.