For Americans conflict is a fact of life. Escalation is often not only necessary, each individual has a fundamental right to seek resolution, to “have their day in court.” Americans escalate quickly.
Hearing
Americans expect a hearing. The conflict parties, in the presence of each other, make their case. Self-defense is only possible when one knows what the other side is accusing them of.
Evidence
When resolving a conflict American managers see themselves more as judge than mediator. They consider both objective facts and subjective witness testimony.
Speed
Americans become impatient if too much time is required to resolve a conflict. Festering conflicts are disruptive for any team. A suboptimal, yet prompt resolution, is often better than an optimal, but late one.
Acceptance
In the U.S. a true and lasting resolution is attainable only when a clear decision is made. Americans don’t have of a problem with one party winning and the other losing. “You win some, you lose some.”
“Air your grievances.”
“Air your grievances.” Encourages openly expressing complaints or accusations, typically in a forum where all parties are present.
“Tell it to my face.”
“Tell it to my face.” Demands that criticism or accusations be made directly, not behind someone’s back.
caucuses
Separate Interviews and Flexibility: Mediation sessions in Germany can involve joint meetings but also frequently include separate discussions (so-called “caucuses”) with each party. This allows the mediator to address sensitive issues privately, minimize escalation, and help parties express concerns without direct confrontation. The process is tailored to the needs of the parties, and mediators are trained to manage dynamics that could increase tension if parties were forced into direct, head-to-head exchanges.
“Have your day in court.”
“Have your day in court.” This phrase expresses the right and expectation to present one’s side of the story openly and directly before an impartial audience.
“Face the music.”
“Face the music.” Implies confronting criticism or accusations directly, rather than avoiding or deflecting them.