In British customer-supplier relationships, both parties have real obligations—it’s never one-sided. If you’re the customer, yes you’re owed what you paid for, but you’re also expected to behave reasonably: make your needs clear, give the supplier fair chance to deliver, and respond proportionately if things aren’t perfect.
If you’re the supplier, you owe delivery and fair treatment, but you’re not expected to accept unreasonable demands. British people find purely demanding customers tiresome, and purely servile suppliers uncomfortable. The relationship works best when both sides understand they’re in a mutual arrangement where each contributes. Think of it less as “I’m paying so you serve me” and more as “we’re engaged in an exchange where we both do our part.”
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