Americans characteristically deploy technology to support, enable, and enforce processes. Software structures workflows. Automation handles routine procedures. Systems prevent unauthorized actions and require proper sequencing.
The assumption is that technology can achieve consistency and efficiency beyond what human discipline alone accomplishes. This creates expectation that process design will consider technological support. New technologies prompt process redesign to exploit their capabilities. Workflow systems, required fields, approval routing, and automated tracking all represent technology enforcing process compliance.
When evaluating or designing processes, expect questions about how technology can help. The burden falls on arguments against technological enhancement, not for it. Technology is partner to process, not afterthought.
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