American conflict resolution provides escalation paths when direct resolution fails. If you can’t work it out with your coworker, go to your supervisor.
If your supervisor can’t help, go to HR. If institutional processes fail, external options exist. These escalation paths are structured and expected—not extraordinary measures but normal system features.
The availability of escalation creates pressure to resolve conflicts at lower levels (neither party wants to lose control to higher authorities) while ensuring that intractable conflicts have pathways to resolution. Know the escalation options in your context and be willing to use them when needed—that’s what they’re for.
Comments