In British culture, how a decision is made matters as much as what is decided. A decision reached through proper process is legitimate even if it turns out to be wrong; a decision reached improperly is suspect even if it turns out to be right.
This means following established procedures, consulting those who should be consulted, and giving people their chance to be heard. The practical benefit: if you follow proper process, people will generally accept decisions even when they disagree with the outcome. They had their chance; the procedure was fair; the decision stands. Skip the process and you’ll face resistance even from people who might agree with your conclusion.
Process builds acceptance and distributes responsibility. Take it seriously.
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