Japanese service philosophy requires that services be technically accurate and procedurally proper. Service content must be correct: legal advice legally accurate, medical diagnosis clinically correct, instruction teaching proper technique, repairs fixing actual problems. Incorrectness fails service standards regardless of other qualities. Proper method means using established procedures and techniques rather than improvising.
Professions have methods for good reason; trades have techniques developed through experience. When technical standards and client preferences conflict, accuracy takes precedence—doing what clients want rather than what is correct provides poor service. Proper service includes guidance when client wishes would produce inferior outcomes.
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