Japanese problem-solving emphasizes identifying fundamental causes rather than addressing surface symptoms. The “five whys” technique—asking why repeatedly until reaching root causes—exemplifies this orientation. Problems aren’t considered solved until conditions that created them are understood and addressed.
This connects to broader preference for systematic methodology—documented processes, analytical frameworks, structured investigation. When working with Japanese colleagues on problems, expect thorough investigation before solutions are proposed. They want to trace issues to sources, not just fix immediate symptoms. Appreciate this rigor; it produces reliable solutions that prevent recurrence rather than temporary patches.
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