In Japan, how a decision is made matters as much as what is decided. Proper process—appropriate consultation, correct channels, due deliberation—legitimates the decision. Decisions made through proper process are accepted even by those who might prefer different outcomes. Decisions made outside proper process lack legitimacy regardless of substantive merit.
This emphasis on process explains investment in formal procedures and the seriousness of process violations. When participating in Japanese decision-making, attend carefully to process. Follow proper channels. Document consultation.
Ensure those with authority are appropriately involved. Process creates the legitimacy that enables acceptance and implementation.
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