Italians judge whether something was done properly by looking at the result, not at whether a specific procedure was followed. The standard of quality is the outcome—does it look right, work right, taste right, feel right? If the result is excellent, the method that produced it was the right method, even if it deviated from a documented process.
If the result is poor, it does not matter that every procedural step was followed correctly. This means that in Italian working culture, process exists to serve results, not the other way around. When a process stops producing good results, the expectation is that the process will be adapted, not that people will continue following it because it is the official method. Quality standards are often very high, but they are expressed as expected outcomes rather than as mandated methods.
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