In Italy, how a decision is communicated is as important as what the decision is. The decision-maker is expected to explain their reasoning with clarity, present the decision with confidence, and show genuine regard for the people affected. A good decision announced badly is diminished. A difficult decision presented with grace and honesty can strengthen the decision-maker’s authority.
This is connected to the concept of bella figura — maintaining dignity and quality in how one presents oneself and one’s work. If you are involved in communicating decisions, invest in the presentation. Articulate the reasoning. Acknowledge the impact on people.
Show that the decision was made thoughtfully and with respect for those affected. In Italy, the quality of the communication is part of the quality of the decision.
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