Understanding and navigating processes well creates significant competitive advantage in Indian contexts. This goes beyond knowing requirements to knowing how to fulfill them effectively—what sequence works best, what timing matters, what formats succeed, what pitfalls to avoid.
This is why coaching industries achieve such scale: they optimize process navigation for high-stakes examinations where process mastery determines life outcomes. It’s why intermediaries and consultants exist across domains—their expertise is process navigation itself. When Indian organizations invest heavily in process documentation and improvement, they’re building substantive competitive capability. Treat process skill as a real competence worth developing, not administrative overhead to minimize. In competitive contexts—examinations, approvals, negotiations—process mastery often matters as much as substantive merit.
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