Build and maintain relationships because they serve as infrastructure for conflict resolution. When conflicts arise, relationships provide mediators (mutual connections who can help), communication channels (when you cannot speak directly), and pressure toward resolution (others in the network want peace restored). Conflicts between parties with strong relationships resolve differently than conflicts between strangers—relationship enables direct communication, provides context for understanding, and creates stakes for maintaining the connection. Invest in relationships before you need them for conflict resolution.
Know who in your networks might serve as mediators. When conflict arises, consider what relationship resources are available.
If you lack relationship with the other party, consider whether relationships can be built or whether mutual connections can bridge the gap. Resolution options that relationship enables are often unavailable to those without such connections.
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