Expect plans, decisions, and commitments to be written down. This is not bureaucracy for its own sake—documentation creates shared reference, enables coordination, and establishes accountability. Meeting outcomes are captured in protocols; project plans are formal documents; agreements are specified in writing.
If you discuss something informally and expect it to be remembered and acted upon, you may be disappointed. Instead, ensure important points are documented: send follow-up emails summarizing discussions, refer to written agreements, put commitments in writing. When documents exist, they are authoritative; verbal agreements without documentation may carry less weight. Using documentation effectively signals professionalism and reliability.
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