German customer-supplier relationships involve mutual obligations. Both parties have duties to each other—not just suppliers serving customers, but customers serving the relationship too. Suppliers owe quality, reliability, and honest dealing. Customers owe clear communication, timely payment, and reasonable behavior.
If you work with Germans as supplier, understand they will hold you accountable—but also that they recognize their own obligations. If you are a German customer, your suppliers expect you to fulfill your part. The relationship is not one-sided. Neither party is entitled to receive without giving. Healthy German commercial relationships require both parties to perform their duties.
Comments