Chinese process orientation values documentation and formalization as infrastructure supporting proper process. Records create accountability; formal procedures ensure consistency; documentation demonstrates that proper process was followed. In Chinese contexts, expect documentation requirements and take them seriously.
What is documented, how records are created, what forms are required—these aren’t bureaucratic obstacles but process infrastructure. Documentation proves proper process was followed; lack of documentation raises questions. Formal procedures ensure consistency; understanding them is part of understanding proper process. Invest in documentation competence as part of process competence.
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