Brazilian service philosophy expects providers to be flexible and adaptive rather than rigidly adhering to standard procedures. Good providers accommodate specific client situations, negotiate terms, and adapt when circumstances change. This flexibility reflects relational thinking. Relationships involve give and take, mutual accommodation.
Rigid insistence on standard terms signals that transaction matters more than relationship. Good providers demonstrate that they see the specific client and their specific situation. Flexibility extends to pricing (negotiation is normal), scheduling (accommodating client needs), scope (adapting as needs evolve), and problem-solving (finding creative solutions to obstacles).
The jeitinho capability—finding workarounds when obstacles arise—is valued. Flexibility also means being available when clients need help. Responsive providers who can be reached and make time for pressing needs demonstrate service orientation that rigid unavailability cannot match.
When serving Brazilian clients, show willingness to adapt. Negotiate in good faith. Accommodate reasonable requests. Be available when they need you. This flexibility signals relationship commitment that Brazilian service expectations require.
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