Brazil has formal conflict resolution systems—courts, HR processes, grievance procedures, institutional channels—but actual resolution often happens through informal means. Negotiation, relationship repair, accommodation, mediated discussion outside formal channels: these are the preferred paths. Formal systems serve as backstop and provide leverage. Their existence shapes informal negotiation—the possibility of escalation to formal process affects what parties will accept informally.
But formal processes are often slow, expensive, and relationship-damaging, so reaching resolution before formal engagement is preferred. When in conflict with Brazilians, understand that formal processes are available but should not be your first resort. Explore informal resolution first; use formal systems as fallback when informal approaches fail. Brazilians who immediately escalate to formal process may be seen as rigid or hostile to relationship.
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