Knowledge hoarding — when employees purposely keep critical knowledge to themselves — is a fairly common phenomenon found in companies of all sizes. It’s an uphill battle to create a culture of knowledge sharing if you don’t address knowledge hoarding head-on.
As our team grows from our initial product and engineering teams to content, marketing, customer support, and beyond, we’ve looked for ways to prevent knowledge hoarding from finding its way into our own company culture. To do this, we first had to identify why employees hoard knowledge.