Go and See

Genchi genbutsu means the actual place and the actual thing. A Japanese university bulletin says that a deep understanding of a situation requires looking directly at the facts on the front line, in the spirit of genchi genbutsu.

The same bulletin tells a story about Ohno Taiichi of Toyota from his years as a plant manager. He was famous for carrying chalk in his pocket. When a machine did not perform as expected, he drew a circle on the floor with it and gave an order: Soko ni tatte mite ore. “Stand there and watch.”

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