In its rules for 8D reports, Hella, a German supplier of lighting and electronics for cars, sets out how its own suppliers must answer a complaint about a defective part. The 8D report first asks for Sofortmaßnahmen, immediate measures. These apply to the part under complaint, they are temporary, and the supplier must check their effectiveness constantly. Corrective measures come next. They must ensure that a defect does not occur a second time, and the long-term measures should stop the problem permanently and reliably. A final check confirms that the measures were carried out for good. The German verb in Hella’s rule is abstellen, to remove a defect, and here it must be removed dauerhaft und verlässlich, permanently and reliably.