Mexico, Competence, Treating People

Values Above Results

In July 2015, Mexico’s national team, coached by Miguel “El Piojo” Herrera, won the Gold Cup. On July 27, at the airport in Philadelphia, he had an altercation with the television commentator Christian Martinoli. On July 28, he was removed as coach.

Decio de María, president of Liga MX, announced: “he tomado la decisión de separar a Miguel Herrera” (I have made the decision to remove Miguel Herrera). Expansión reported that, according to De María, “los valores y principios del organismo están por encima de los resultados” (the values and principles of the organization are above results).

Due Consideration

Article 132 of Mexico’s Federal Labor Law lists the duties of employers. Fraction VI requires them to “guardar a los trabajadores la debida consideración, absteniéndose de mal trato de palabra o de obra” (show workers due consideration and refrain from mistreating them in word or deed).

Under Article 51, a worker may end the employment, without liability, when the employer or the employer’s representatives commit “injurias, hostigamiento y/o acoso sexual, malos tratamientos u otros análogos” (insults, harassment and/or sexual harassment, mistreatment or other similar acts) against the worker.

Respectful and Cordial Treatment

On February 8, 2022, the Code of Ethics of Mexico’s federal public administration was published in the official gazette. It names among its values “respeto, liderazgo, cooperación” (respect, leadership, cooperation). Public servants who serve the public must give “un trato respetuoso y cordial” (respectful and cordial treatment).

Dignified Treatment

A Mexican guide to quality indicators for nursing care includes one called trato digno, dignified treatment. A study in a Mexican nursing journal explains that trato digno “se refiere a la percepción que tiene el paciente o familiar del trato y de la atención proporcionada” (refers to the perception the patient or family member has of the treatment and care provided).

In the guide, the indicator is the percentage of patients who answer yes to 11 criteria about how the nursing staff treated them. Its characteristics include “respeto, información” (respect, information). The standard is 95 percent.