A German strength

Bonn served as the capital of West Germany from 1949 until 1990 and was the seat of government for reunified Germany until 1999, when the government relocated to Berlin. The city holds historical significance as the birthplace of Germany’s current constitution, the Basic Law.

Founded in the 1st century BC as a settlement of the Ubii and later part of the Roman province Germania Inferior, Bonn is among Germany’s oldest cities. It was the capital city of the Electorate of Cologne from 1597 to 1794 and served as the residence of the Archbishops and Prince-electors of Cologne. The period during which Bonn was the capital of West Germany is often referred to by historians as the Bonn Republic.

Work efficiently

eRetail sector: The EU Department of Statistics states that Germany has the lowest food prices in Western Europe. This can be attributed to the large percentage – 40% – of discounters in the market, whose aggressive pricing force the other supermarket chains to hold the line on price.

Discounters are known for constantly offering sales. They have been able to maintain their margins by constant increases in efficiency and cost reduction. In addition, they stock on those products which move fast, maintain modest store sizes, choose inexpensive locations, and pay only for targeted advertising.

Business consultants: Every segment of the German economy strives to improve on efficiency. Process optimization, cost reductions, the focus on core competencies, improved product portfolios, increased competitiveness. All of these areas enjoy special attention of top management.

This is why business consulting continues to grow at a steady pace in Germany. Although its economy accounts for roughly 20% of Europe‘s output, consultants do more than 25% of their business for German companies.

Process-Pope

Klaus-Hardy Mühdeck, current CIO of ThyssenKrupp and former CIO of Volkswagen, is considered Germany’s Prozesspapst – literally process-pope. He is the first CIO to change his title to Chief Process Officer.

In an interview with Computerwoche – Computer Week – in 2006 Mühdeck described his fascination with process management: 

“Processes network functions, no more and no less. Throughout my entire career I have been involved in processes. In most companies it is under the board member responsible for strategy. But the trend is clear. CIO’s are defining processes and systems.”

It is the CIO, says Mühdeck, who is the bridge between the demands of the company and the systems platforms and company-internal processes. CIOs need to be able to communicate with and understand the areas of development and manufacturing. 

You can only truly understand a company’s processes if you understand how the various functions and departments actually work.

German house

Wirkung. Effect. Wirkungsgrad. Difference between output and input. Wirtschaftlichkeit. Difference between goals reached and resources used.

In most German buildings – residential or commercial – the lights in the hallways go off automatically after a short amount of time. Switches on the walls near the doors and in the middle of the hall allow one to turn the light back on. Germans refer to the lights being on as brennen, burning, as in a candle, oil lamp or burning fuel.

Germany, with 80 million inhabitants and large portions of its territory devoted to agriculture, is the size of the American state of Montana. Germans are well versed in maximizing the use of space. Rarely is there a house or apartment in a German city or town with an attic or basement which has not been renovated for use as an additional bedroom, study or storage space.

German supermarkets, too, are rather compact. As are the packaging of consumers items, often fit to the size of the content. No oversized breakfast cereal boxes or potato chip bags.

During the cold months down blankets at night keep old and young warm and comfortable while the heat is turned down or even off. Down blankets are expensive, but they last for many years.

When walking, cycling or driving by new house construction one can see stacks of insulation material waiting patiently to make their contribution to energy conservation, their necessity legislated by state and local building codes. In fact, the German government provides generous subsidies for renewable energy sources: wind, solar, biomass.

As for electricity-gulping air conditioning, you’ll find very few residential homes outfitted with it. The majority of office buildings allow you to simply open the windows. Hazy, hot and humid weather comes to the northern and middle European climate for only a few weeks a year. The nights always cool down, allowing for buildings to take in natural air conditioning.

„The best engineers come from Germany“

The BBC reported in September 2013: “I think the apprentices will be guaranteed a job when we go back, so I think we’ll be ok,” said Rhys from Bristol, UK. He is one of just 2,200 young workers chosen from some 45,000 applicants by the electronics and electrical engineering giant Siemens for its pan-European training scheme. 

Another apprentice, 21-year-old Gabriel from Northampton, says he came to Berlin to learn the German way. “They are much more precise, they go into detail a lot more. It helps you understand why all the best engineers and creatives come from here.”

“Everybody knows what the label ‘Made in Germany’ means,” says 22-year-old Vainius from Lithuania. “This is a perfect example of how they do it. It is an excellent chance for everyone here.“

Germany’s vocational system has been around for decades and is deeply embedded in society. Youngsters who are not qualified for or interested in going to university can join a program in which they work part of the week for a firm that pays them and teaches them relevant skills. The rest of the time they spend in the classroom.

Chambers of commerce and industry bodies are involved to ensure that the work and the teaching are matched. After their apprenticeships, the trainees often have jobs to walk into, in sectors including electrical engineering, sales and marketing, shipping and agriculture.

Roughly two out of three young Germans go through this system.

„If you can‘t say anything positive”

Euphemism: The substitution of an agreeable or inoffensive expression for one that may offend or suggest something unpleasant: eliminate for kill; suboptimal for below standard; interesting for bad; issue or challenge for problem; career change, early retirement opportunity, career transition, involuntarily separation for being fired;

economically disadvantaged for poor; temporary negative cash flow for broke; substandard housing or economically depressed neighborhood for slum; collateral damage for deaths of women and children and old people; pre-owned vehicle for used car; adult beverages for alcohol.

Almost every American has at some point in their lives heard the statement „If you can‘t say anything positive, don‘t say anything at all.“ Americans are careful about giving negative feedback. Charles Schwab has been quoted: “I have yet to find the man, however exalted his station, who did not better work and put forth greater effort under a spirit of approval than under a spirit of criticism.”

Criticism in Front of Colleagues

Criticism of an individual team member in the presence of the team is an accepted way in which Germans make that individual aware of a weakness or reoccuring error and request that it be addressed. Not only management, but also colleagues, are authorized – and expected – to voice open criticism, to point out what is not working. This kind of open criticism is not considered to be negative.

Open criticism of colleagues is considered negative, however, if it is not aimed at improving performance, but instead in gaining advantage within the team at the expense of that individual colleague.

rügen. To upbraid, to criticize, to admonish; to point out a weakness or failure; to set someone straight.

Jemanden zur Schnecke machen. Figuratively to make some into a snail. To complain to and about someone, to put down harshly, to set someone straight in a direct and harsh way.

Discretion. To hold something private, secret; to be entrusted; to be tactful, considerate, reserved; not pushy.

Pranger. Pillory. A stone column located in the middle of the village to which individuals are chained for a period of time as a form of punishment for a petty crime. Townspeople would often slap or hit them, throw trash at them, or otherwise humiliate them. To put someone on the Pranger means to criticize, even embarrass them in front of the organization.

Scream and Yell

Spectacular was the interaction between Chancellor Helmut Kohl and SPD-Chairman and former Chancellor Willy Brandt on May 12, 1985 after elections in the state of Northrhine Westphalia.

It was a ZDF (Second German Television) discussion and debate about the results which then, however, turned into an argument between Kohl and Brandt about national topics, including German-American relations. 

“You’re hurting the German people with these lies”, Brandt screamed while smacking the table with his hand. “I cannot accept this!”

Kohl, sitting right next to Brandt, remained calm: “You can yell and scream at your employees in the SPD, but not here with us in front of the German people.”

More Rules of Moderation

The Germans believe that moderation can succeed only if it makes clear to all parties involved that there will be no naming a winner and a loser.

Naming one side the loser is a guaranty that the conflict resolution will not hold, that the „losing party“ will seek to roll back, revise, reject the resolution. True acceptance, real stability, can be achieved only if both parties come away accepting a compromise.

Akzeptieren. Latin acceptare, to accept, take on, allow, approve, recognize; to come to agreement with someone; to accept an apology, a recommendation, an idea.

New media – New political parties

Before the Internet offered new ways to communicate, small political parties in Germany had barely a chance to make it into the Bundestag, or parliament. By law they have to receive at least 5% of the vote.

Each and every political party receives government subsidies to finance their election campaigns, but based on how many votes they get. The more votes received, the more money to run campaigns. The problem for new parties is that they have to first finance their campaigns out of their own pocket in order to gain any degree of name recognition.

Traditional modes of political advertising are simply too expensive for start-up parties. They can never get enough voter momentum to receive significant amounts of money from the government. A catch-22 situation, or chicken and egg situation.

The rules of the game have changed, however, with the Internet: Facebook, Twitter, and other kinds of social media. Now small, unknown parties like the Piratenpartei, literally Pirate Party, are able to compete with the major, long-established political parties: Christian Democrats, Social Democrats, Free Democrats, Green Party.

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