German civil servants

German bureaucracy is equally confusing to many Germans as it is to foreigners. This is why most major services have open office hours with personal counselors. However, even one of these personal consultations can result in you accidentally setting up a road-block for yourself.

How could this happen? Usually because you asked for something that was not possible on their part, or at least perceived to be that way. You could be asking the impossible of them without even being aware of it, or you could be asking for something that apparently extends beyond their job description. The majority of German civil servants are really not that touchy, but not being able to get around one who is can be extremely difficult.

German civil servants tend to put the structure of their organization ahead of their own part. Their tasks were given to them for a reason, and it is not in the interest of the organization to let small issues spread to the attention of other departments if not necessary. After all, even the smallest component of a system is necessary to keep the whole from falling apart.

Giving information is always in the job description of these counselors, and they are happy to give it to anyone who takes consideration of their busy schedule by coming in advance. Coming well prepared is critical, also. In most cases they will take care of all of your needs to the fullest possible extent right there and then.

Too obtrusive?

In 2011 “Spiegel Online” published an article on how to write a job application for the American labor market.  The beginning of the article points out differences between Germany and the US.

“Asking additional questions is not considered bothersome and the marital status should not be in your resume- if you apply at an American company it is easy to trip over cultural differences. Here is an overview over the most important concepts.”

After turning in your application, the article suggests: ”You should not expect that he or she will get back to you on his/her own.”

Conversely, asking additional questions is interpreted as annoying in Germany. The potential employer should get back to you on their own if they are interested. Asking further questions is considered as obtrusive in Germany.

Anger at German Nay-sayers

In October 2009 the newspaper Westfalenpost published an article titled “Verärgerung über deutsche Neinsager” – Anger about German Nay-sayers. It was about Germany’s role in foreign politics.

The final demand was: From the outsider perspective Germany is considered to be a difficult political partner. Anyone listening to the buzz around Washington, Paris, or Peking will encounter Germany being discussed in a critical, but also derisive tone, which suggest an inability of German politics to represent Germany as the most economically strongest and most populous country in Europe.

“The trademark ‘culture of restraint’ which once sufficed for German foreign policy, can no longer be viewed as an expression of modesty, but rather as failure. The capitals of the neighboring countries are reacting with increasing bitterness to the German ‘nay-sayers’, who simultaneously point a finger in the opposite direction and try to teach their partners a lesson.”

BER

The Berlin-Brandenburg Airport is a topic surrounded by discord. There is no end in sight for this odyssey. The costs just continue to rise into incalculable sums. This caused the association of taxpayers to heavily criticize the politicians responsible for it in 2012.

The airport was a “manifest of poor planning, mismanagement, incomplete construction plans, and expenses beyond the budget“. The association of taxpayers blacklisted the overseeing committee of high-ranking representatives from Berlin and Brandenburg and the federal government, accusing them of “political failure” and “blind trust” in the underqualified management” of the airport.

Should one have checked the project’s progress more rigorously? Perhaps through frequent feedbback?

caveat emptor

caveat: may he/she beware. emptor: buyer. caveat emptor is Latin for “Let the buyer beware”. Generally, caveat emptor is the contract law principle that controls the sale of real property after the date of closing, but may also apply to sales of other goods.

The phrase caveat emptor and its use as a disclaimer of warranties arises from the fact that buyers typically have less information than the seller about the good or service they are purchasing. This quality of the situation is known as information asymmetry. Defects in the good or service may be hidden from the buyer, and only known to the seller.

caveat emptor is a short form of Caveat emptor, quia ignorare non debuit quod jus alienum emit: “Let a purchaser beware, for he ought not to be ignorant of the nature of the property which he is buying from another party.” 

A common way that information asymmetry between seller and buyer has been addressed is through a legally binding warranty, such as a guarantee of satisfaction.

Buying a used Tesla

Here’s a good example of the need to do your homework, your due diligence, before making a major purchase.

obligation to inform

The Germans have a legal term called Auskunftspflicht. Auskunft means information. Pflicht means obligation. Auskunftspflicht: the obligation to inform. When Germans persuade, convince, present, sell, the consciously Germans present the full picture: what works and what doesn’t work. Anything less is unprofessional, dishonest, and most certainly not persuasive.

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