In 2008 the British magazine Information Age asked why Indian outsourcing staff seemed to agree so readily. Girish Vadya, head of the leadership training institute at Infosys, was quoted: “The way an Indian will say no is to say Yes, but…”
The article added: “They find it very difficult to say no directly.” It called this a deeply engrained part of the culture. Some Indian providers had begun to train their staff to be more assertive.