A German shopper who returns a broken phone or appliance must usually give the seller a chance to repair it. Section 440 of the Civil Code sets the number. Eine Nachbesserung gilt nach dem erfolglosen zweiten Versuch als fehlgeschlagen … A repair counts as failed after the second unsuccessful attempt, unless the nature of the item or the defect points otherwise. After that, the buyer may withdraw from the contract or reduce the price without setting a further deadline. The consumer advice center in Baden-Württemberg puts it plainly: Normalerweise hat der Händler zweimal die Möglichkeit, die mangelhafte Ware zu reparieren. Normally the dealer has two chances to repair the faulty goods.