Ein Prozess ist ein Satz von in Wechselbeziehung oder Wechselwirkung stehenden Tätigkeiten, der Eingaben in Ergebnisse umwandelt. A process is a set of activities which are interrelated, interdependent, influence each other mutually, and turn inputs into results.
The Bavarian Ministry for Commerce defines a process as: „The sequence of all activities which are linked with each other and convert inputs – based on customer requirements, legal boundary conditions, market demands – into a desired outcome.“
Simply put, a process is a set of work steps, which are sequenced logically, that have a beginning and lead to a specific desired outcome.