Importance
If surveyed Americans most likely would not even mention processes as a key to a companys success, instead citing factors such customer and market orientation, innovation, rapid reaction time, price and financial engineering. More relevant than how the work is done is what the concrete results are. Patterns
Derivation
Inductive thinking is inference of a generalized conclusion from particular instances. American processes and procedures are arrived at more inductively than deductively, based on experience, which gives guidance on how to do the work. Patterns
Standing
For Americans processes are tools, a (but not the only) means to an end. They assist, support, enable people to organize their work, their interaction. Processes cannot and should not replace human judgement. Patterns
Judgement
Americans seek that fine line between process discipline and flexibility. The moment a process step makes unnecessary (no added value) demands, Americans will consider deviation. Judgement calls are made via internal communication (within team, with next level management). Patterns
Power
Because Americans are less inclined to view processes and procedures as making up the manual governing the inner workings of a company, the writing of those rules is rarely the forum where battles over power and influence take place. Americans believe that all activities should be oriented on the conditions of the market and on the needs of customers. Those driven by power and influence strive to have the say about access to and analysis of the market and customers. Patterns