Chinese local governments have adopted a shouwen fuze zhi, a system of responsibility of the first person asked. The city of Ningguo defines it: when a member of the public comes to a service window, calls, writes or asks for help, “the first member of staff who receives or accepts the matter bears the responsibility for handling it, answering, passing it on or guiding the person.”
A 2017 Chongqing rule for investment approvals goes further. The first department to receive an application must handle and answer it according to law, or coordinate with the other departments, “and be responsible to the applicant to the end.”