Escalation
In the American context conflicts of interest are a fact of life. Escalation is not only often necessary, the individual has a fundamental right to seek resolution, to „have his day in court.” A third party – almost without exception the next management level – is called upon. In fact, effective leadership is defined, among other things, by its ability to resolve conflict which have „become public.” Escalation
Forum
Americans expect a “fair hearing”. The process of justice begins when the conflict parties, in the presence of each other, make their case before the “judge”. Self-defense is only possible, when one knows what they are accused of. Examples
Evidence
An American manager sees himself more as judge than mediator. Both facts and „witness testimony” are considered in his deliberations. Examples
Pace
Americans become impatient if too much time is required to resolve a conflict. Festering conflicts are disruptive for any team. A suboptimal, but prompt resolution, is often better than an optimal, but late one. Examples
Legitimacy
Americans escalate disputes. They expect an authority-driven resolution process. A true and lasting resolution is attainable only when a clear decision is made. „You win some, you lose some.” Examples