Importance
If surveyed Germans would rank internal processes (how the work is done) just after people as key to the success of any enterprise. At times, however, it can appear that people are asked to serve the processes more than processes the people. Examples
Derivation
Deductive thinking is inference in which the conclusion about particulars follows necessarily from general or universal premises. German processes and procedures are arrived at more deductively than inductively, based on standards and norms – on the ideal – which give guidance on how to do the work. Examples
Standing
For Germans goal and the path to the goal are almost indistinguishable. The product and the processes which lead to the product are different sides of the same coin. A work result (an output or literally a product or service) is only as good as the processes which produced it. Processes ensure quality. They provide for objectivity, stability, predictability, controlling. Examples
Judgement
Processes are most effective when they maintain a balance between conformity and flexibility. Germans prefer generally formulated processes allowing for interpretation based on the parameters of a specific situation. Judgement calls are driven by training and experience. Examples
Power
If processes and procedures make up the manual governing the inner workings of a company, whoever writes that manual determines how the work is done. This is especially the case in industrial sectors where processes are essential to the development, manufacturing and installation of complex products. Because Germans are product oriented, they instinctively strive to have the say about internal processes. Examples