Profeco, Mexico’s consumer protection agency, runs a service called Conciliaexprés. A consumer with a complaint calls Profeco or files a written complaint on its website, and a Profeco representative contacts the supplier to look for an agreement. The supplier must be registered in the system.
In 2025, the legal publication IDConline described the service as “una herramienta de conciliación rápida para resolver de forma ágil, reclamaciones en materia de consumo” (a tool for quick conciliation, to resolve consumer complaints swiftly).