In January 2025, Expansión reported that Cirium had named Aeroméxico “la aerolínea global más puntual del 2024” (the most punctual global airline of 2024), with 86.70 percent of its flights on time. In February 2026, Uno TV headlined: “Aeroméxico, la aerolínea más puntual del mundo por segundo año consecutivo” (the most punctual airline in the world for the second year in a row). (Video in Spanish.)
According to Expansión, Aeroméxico had the most complaints about delayed flights in 2022. The magazine reports that the company carried out more than 3,000 training sessions for its staff.