In July 2022, a network failure at KDDI cut off service for millions of au customers. KDDI took 200 yen off the bills of all 35.89 million subscribers under contract during the outage. Customers who had been without service for 24 hours or more also had two days of fees deducted.
At a press conference on July 29, president Takahashi Makoto apologized. The 200 yen, he said, carried the company’s feeling of apology.