For Germans the goal and the path to that goal are almost indistinguishable. The product, and the processes which lead to the product, are two sides of the same coin. A work result – literally a product or service﹣is only as good as the processes which led to it.
For Americans processes are tools, a means to an end. Processes help, support, enable people to organize their work and their interaction. Processes cannot and should not replace human judgment.
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