Step 4 – Resolve

In this fourth and final step you and your colleagues will resolve the problems. There are three conversations:

4.1 Recommend

Specific to the selected problem recommend how it could be resolved. Share that recommendation with your colleagues from the same-country. They will do the same with you. And your colleagues from the other-countries will do the same on their side.

4.2 Share

Reflect on the recommendations submitted by your same-country colleagues. Then meet as same-country group. Discuss the submitted recommendations. Decide which of them should be discussed with your colleagues from the other-countries. Then share those recommendations with them. They will do the same with you.

4.3 Decide

Reflect on the recommendations submitted by your colleagues from the other-countries. Then meet as all-countries group. This is all of you as participants. Discuss the recommendations submitted. Decide which of them should be implemented. Now implement, monitor, and improve.

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