Respond

Below are our current foundational topics. Each with a survey, case, story, and topic questions. Inviting you and your colleagues to respond, read and reflect.

Communication
Survey: Effective communicator
Case: July 4th in Manhattan
Story: Hans in Chicago
Topic Questions: here

Agreements
Survey: Agreement made
Case: Who forgot the nails?
Story: What a shame !
Topic Questions: here

Persuasion
Survey: Be persuasive
Case: I’d present like this
Story: Game-Day
Topic Questions: here

Decision Making
Survey: Making decisions
Case: Tommy needs a car
Story: It’s only a car !
Topic Questions: here

Leadership
Survey: Team-lead qualities
Case: Effective leadership means
Story: Job Swap
Topic Questions: here

Feedback
Survey: Purpose of feedback
Case: A walk with your daughter
Story: I’m fired
Topic Questions: here

Conflict
Survey: Resolving conflict
Cases: Turn down that noise !
Story: Up. Over. Down.
Topic Questions: here

Product
Survey: Three product characteristics
Case: Technology and History
Story: Roger and Karl surprised
Topic Questions: here

Process
Survey: Helpful process
Case: A little process handbook
Story: Interview Quotes
Topic Questions: here

Customer
Survey: Serve or Consult
Case: Win-Win or Win-Lose
Story: You got it wrong
Topic Questions: here

Back to Step 1 – Learn.
Back to the Exercises.